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At DHC we pride ourselves on our responsiveness and customer focus. Our services are designed to improve quality, customer satisfaction, and economic value.  We work with you to determine your organization’s needs.  From there, we tailor our services to meet your needs and strive to exceed your expectations.  


Continuous Quality Improvement (CQI) and Performance Measurement Services



Whether looking to develop a fully integrated, organization-wide QI program or improve selected performance measures, we have significant Six-Sigma, Lean, and health care research expertise, enabling us to offer a wide range CQI services designed to provide a cost-effective,

evidence-based process to measure and improve your performance. We take an extra step to align CQI activities with accreditation standards and regulatory requirements such as CMS Star Rating.  

  • CQI Facilitation including root cause and barrier analysis

  • Lean’s 6 S’s design and implementation

  • Six Sigma’s DMAIC design and implementation

  • Key Indicator Report Development 

  • Performance Improvement Measures

  • Data Analysis and Report Writing


Based on years of experience with NCQA, URAC, AAAHC and JCAHO accreditation, we provide the following services built on proven methodologies to enable your organization to successfully achieve accreditation . We work with you to ensure your activities also support regulatory requirements.

  • Document Review 

  • Readiness Assessment against accreditation standards 

  • Mock Survey 

  • Gap Analysis 

  • Project Management 

  • Report Writing, Policy and Procedure Development 

  • Staff Training on standards and processes to meet the standards




Our consultants have extensive program development skills.  Whether your organization is seeking to develop a new program or redesign an existing one, we work with you to create tailored programs targeting your business and membership needs.  We also align the programs with your accreditation, certification, and regulatory requirements. 


  • Quality Improvement (including committee and work group structure) 

  • Population Health Management, Disease Management, Chronic Care Programs

  • Credentialing, Complaints and Appeals 

  • Delegation Oversight   


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